Technical Support

While it’s true that we design and build high-quality products, we know that our support has played an equal part in making us the industry leader. When you need support, we are here to help. Our factory-trained technicians are available to you—around the world. They offer support in multiple languages and are available to both answer your questions and provide local service with factory parts. Please fill out this form to get started.

Required information is noted with an asterisk (*).

Technical Support Form
  1. First Name(*)
    Please type your full name.
  2. Last Name(*)
    Please type your full name.
  3. Email(*)
    Please let us know your email address.
  4. You are:(*)


    Please select either Owner/Operator, Dealer/Distributor, or Authorized Representative.
  5. Company or Organization(*)
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  6. Address
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  7. Country
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  8. Phone
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  9. Model#(*)
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  10. Serial#(*)
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  11. Cycle count
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  12. Software version
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  13. How can we help?
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  14. Does unit turn on (ie. show signs of function with power applied)?
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  15. Power Voltage (if known)
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  16. Error message present?
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  17. Content of message:
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  18. Image-1
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  19. Image-2
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To reach us by phone, please contact the support center nearest you:

United States: (+1) 916-784-0200 and toll-free: 800-624-1903 (Garner Products Headquarters)
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time (GMT – 8 hours)

Europe: (44) 1489 660196 (Varese)
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Greenwich Mean Time (GMT)

Asia Pacific: (65) 6749-0206 (Datumstruct)
Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Singapore Standard Time (GMT + 8 hours)

India: (91) 80-2344 4490 (Datalifecycle)
Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. India Standard Time (GMT + 5:30 hours)

Which Garner product is right for you?

Where to Buy

Our products are available through direct sales and our network of more than 250 dealers and distributors around the world.

Where to buy

Call Us

We’re here to answer your questions and help you decide which data destruction equipment is right for you.

1-800-624-1903

Free Quote

We’ll be happy to provide you with a free quote for any of our products or services.

Request a quote